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Delete Account

Request permanent removal of your data

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This action is permanent. Once your account and associated data are deleted, they cannot be recovered. Please make sure you have downloaded any information you wish to keep before submitting this request.

What happens when you request deletion?

When you submit a deletion request, we will:

  • Verify your identity using the email address provided
  • Remove your personal data from our active systems within 30 days
  • Remove your email from our mailing lists immediately
  • Send you a confirmation once the deletion is complete

What data is retained?

For legal, accounting, and security reasons, we may retain certain information:

  • Transaction records: Kept for up to 7 years as required by tax law
  • Anonymized analytics: Aggregated data that cannot identify you
  • Legal compliance data: Information required to meet regulatory obligations

Submit Your Request

Please fill out the form below. We'll process your request within 30 days as required by applicable data protection laws.

Use the email address associated with your account
Optional - helps us verify your identity faster
Optional - your feedback helps us improve our service
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Request Received

Your account deletion request has been submitted successfully. We've sent a confirmation to your email address.

Your data will be permanently deleted within 30 days. You will receive a final confirmation once the deletion is complete.

Need help or have questions?

If you're having trouble with this form or have questions about your data, contact us directly:

privacy@dingdongdigital.com